Wasla for Outsourcing Services plans to open a new branch in Assiut with a capacity of 400 seats early next year, as part of its plan to expand in Upper Egypt.
Saied Riyad, commercial director of Wasla, said that the new headquarters will be close to the University of Assiut so as to rely on young graduates and directly employ them at the centre, noting that the youth in Upper Egypt are characterised by good work in the field of outsourcing.
He pointed out that his company has contracted with 90% of charities, adding that 200 seats from all its seats across Cairo are allocated to receive donations.
Moreover, Riyad said that the company also plans to inagurate its branch in Alexandria after Eid Al Fitr. Wasla now has five branches in Maadi, Abbasiya, Heliopolis, Mohandessin, and a special needs branch in Nasr City, in which 25 visually challenged employees are working.
The company offers a special application for employees, allowing them to respond to calls, deal with them, and answer clients.
Wasla is one of the companies that have opened a call centre branch dedicated to employing people with visual disabilities.
Riyad said that the infrastructure of the outsourcing industry in Egypt is very strong, compared to many developing countries, such as India, in terms of technology and human resources working in this industry.
He pointed out that the company is seeking to operate the Dubai Sales Branch in the next few months in order to attract more customers from the Gulf market, where it will make up to 10% of the total revenues in dollars.
The company increased the number of seats to 650 in the first four months of 2017, boosting the sheer number of seats to 2,400, up from 1,750 at the end of last year.