CR2, a company that delivers omnichannel banking software and solutions, has announced that the Commercial International Bank – Egypt (CIB) has delivered its latest digital transformation objective with the launch of a powerful, innovative mobile banking service via a new application that offers customers an unrivalled customer experience, giving them greater control and convenience for managing finances.
The rollout of this latest digital banking initiative represents a significant point in the roadmap of CIB’s digital transformation strategy. Delivering a greater customer experience that strengthens the customer’s relationship with the bank is achieved through a range of high impact services and features including customer onboarding, advanced self-service features, and a comprehensive range of payment and remittance services that allow CIB customers to participate in the growing world of digital payments. The CIB banking app is currently ranked 1st place in terms of number of downloads in the app store in Egypt.
The mobile banking service is powered by CR2’s digital banking platform, BankWorld, enabling rapid deployment of new services in a secure and highly scalable environment.
Fintan Byrne, CEO of CR2 commented, “This next-generation upgrade marks a significant step for mobile banking and payments in Egypt.”
“By adapting the highest-performing technology and award-winning design, CIB can offer the best mobile channel experience available on the market today,” said Byrne.
Mohamed Farag, Deputy Chief Operating Officer, stated, “With the highest market share and adoption rate in mobile banking in Egypt. Mobile banking services are a key investment priority for CIB and part of our overall digital transformation strategy. It has become the primary access point for our customers. We wish to continue to deliver the most innovative and positive experience to our growing digital customer base, and we are pleased to continue our relationship with CR2 to deliver our strategic objectives”.