AXA has announced a host of customer protection initiatives, supporting healthcare workers on the front lines and reinforcing community efforts in response to the coronavirus (COVID-19) challenge.
Bringing about home-based and tele-consultation healthcare services, the company is spearheading the adaptation of insurance services and working with diverse stakeholders to address the impact of an unprecedented global health crisis.
AXA was the first company to provide its customer base with free tele-consultation services via its round-the-clock hotline (16363). This service will remain available to all its customers until the end of June, allowing patients to access medical advice without leaving home.
“Our core message now is ‘your health means the world, stay at home’ and we’re taking it to heart,” said Ayman Kandeel, CEO of AXA Life Insurance. “Since the outbreak of the pandemic, we have fully mobilised to address two key challenges, notably the health emergency by protecting our employees and customers, and the social emergency by helping healthcare authorities contain the impact of COVID-19 on the community at large.”
During these exceptional circumstances, AXA health insurance customers are utilising already existing services that are now more essential than ever.
This includes access to the MyAXA application, enabling them to video call a doctor, or conduct a tele-consultation over the phone. They can also have their medicine delivered, all through the app which can be used from the comfort of their homes.