The number of complaints received by the complaints office at the National Council for Women (NCW) since 14 March has increased 1,000%, office’s director Aml Abd El Moneim told Daily News Egypt
Before the onset of the novel coronavirus (COVID-19) crisis, the NCW complaints office would receive an average of between 1,000 and 2,000 complaints every month, Abd El Moneim said. However, since 14 March, the office has received a staggering 34,000 complaints.
She noted that 95% of the complaints and requests received by the office during this period were related to social and economic needs. Most of these are related to problems in the workplace, with a small percentage of complaints related to personal status and domestic violence.
Abd El Moneim added that the office has helped many who have been infected with the coronavirus contact Prime Minister Mostafa Madbouly and the special 105 hotline designated for virus-related enquiries.
Abd El Moneim explained that the office provides a professional level of service, including legal, social and psychological consultations. The office also refers the problem to the concerned authority, whether governmental or otherwise, for resolution, or passes cases on to the relevant assistance where the individual requests a volunteer lawyer.
“I would say that 100% of the cases that we then refer to the concerned authorities were resolved as long as the case was in real need for a solution,” Abd El Moneim said.