Hatem Al-Souly has been appointed Head of Quality Control at Egypt Post by the authority’s Chairperson Sherif Farouk.
Al-Souly has extensive experience in the postal field, during which he has held many positions. He has also participated in the application of quality standards since 2013, which resulted in Egypt Post raising its performance indicators to international levels exceeding 90%.
This significant rise took place after the application of many measures to improve the quality of internal operations, and to develop operations and tasks within the mail transport. Egypt’s postal system now boasts an express service that offers mail delivery within 24 hours in Cairo, as well as the governorates of Delta and northern Upper Egypt.
Al-Souly has also set the foundations and principles for continuous improvement, linking business development with comprehensive quality systems, setting standards and performance indicators.
These apply to government services, E-Administration, and E-Post, in addition to the application of international quality standards in the field of e-commerce services. Standards for postal security and facility security at the Egypt Post office at Cairo Airport have also been put into force.
Al-Souly holds a Bachelor of Commerce in Accounting from Cairo University, as well as a PMP certificate, and has taken part in many specialised courses and international workshops.
He was previously head of the project to improve the quality of services from the Universal Postal Union. This resulted in a real leap in the quality of the operations among Egypt’s postal fleet, relating to local postal transport and the automation of the local registered mail service.
He has contributed to the communications and information technology (CIT) sector working group, in preparing the negotiating position for many international and regional trade liberalisation agreements.
This includes e-commerce proposals affiliated with the World Trade Organization (WTO), as well as regional organisations such as COMESA, the African Continental Free Trade Area (AfCFTA), and Arab Trade Agreements.